Hello!
In this weeks assignment, we were tasked with receiving the same message via email, voicemail and in person. We needed to see how we felt about the communication. Below is my report.
As I consumed the messages from these three different
modalities, I realized the way the communication was given can really change
how it is received.
My interpretation of the email seemed like the person was desperate
to get the report from Mark and was even willing to do the work themselves with
them requesting the data needed for their report.
The voicemail didn’t seem so urgent or desperate. The
voicemail did seem that there was a deadline and that they needed the report
but it was not dire at that moment.
Seeing the person request this felt like the frustration was
non-existent and that they really wanted help. I felt that in this one, I would
have been more likely to help as that physical conversation was showing as
important enough to walk over to their desk.
The factors really depended on how I was feeling. Reading
the email felt like it was important to them but they could put it off. I would
say the urgency was different as they went on. Even giving the same
conversation, you could sense the importance and urgency for getting it
completed.
The form of communication that conveyed the true meaning and
intent was the face-to-face. As I mentioned before, seeing the body language,
having them physically come and talk to me shows that they need my help and
would really appreciate it. It made me want to actually get that report done
for her.
With the different forms of communicating, it is important
to think about what message I want to portray and then decide what form of
communication I would be using. There is a need for all of those
communications, there is just a time and place for each of them.
Resource:
http://mym.cdn.laureate-media.com/2dett4d/Walden/EDUC/6145/03/mm/aoc/index.html
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